Introduction
Gilbury Limited respects your privacy and is committed to protecting the personal information we collect and process. This Privacy Policy explains how we gather, use, store, disclose and safeguard information when you visit our website at https://www.chongnai.mom, contact us, or engage our computer systems design and integration services. This policy was prepared and is maintained by Gilbury, the developer responsible for this site, on behalf of Gilbury Limited.
By using our website or our services you acknowledge that you have read and understood the practices described in this policy. We encourage you to read the entire document carefully so that you understand exactly what information we handle, why we handle it and the choices available to you. If you do not agree with any part of this policy you should discontinue use of the website and our services.
We may update this policy from time to time. When we do, we will revise the date at the top of this page and, where appropriate, provide a more prominent notice. Your continued use of the website after any change will constitute acceptance of the revised policy.
Who We Are
Gilbury Limited is a computer systems design and related services company operating within the professional, scientific and technical services sector. Our principal place of business is located at Rm 509 5/F THE CLOUD, 111 TUNG CHAU ST, Tai Kok Tsui, Hong Kong (HK).
For the purposes of applicable data protection law, Gilbury Limited acts as a data controller of the personal information we collect through this website and in connection with the provision of our services. As a data controller we are responsible for deciding how and why personal information is processed.
You can contact us about any privacy matter, including to exercise any of the rights described in this policy, using the contact details set out in the Contact Information section below.
Information We Collect
We collect several categories of information. The exact information we collect depends on how you interact with us, the services you request and the preferences you share with us.
We collect identity and contact information that you provide directly, such as your name, email address, telephone number, company name and job title. This information is typically collected when you submit an enquiry through our contact form, request a consultation or communicate with our team by email or telephone.
We collect account and transaction information when you become a client, including billing details, service preferences, project requirements and records of the services we provide to you. Where you contract with us for managed services we may also collect technical contact details for the members of your team who administer the engagement.
We collect technical and usage information automatically when you visit our website. This may include your internet protocol address, browser type, device information, operating system, referring pages, pages viewed, the dates and times of visits and other diagnostic data. This information is generally collected through cookies and similar technologies as described in the Cookies and Tracking Technologies section.
We collect communications information, including the content of messages you send to us and the notes we maintain about our correspondence. We may also collect feedback and survey responses when you choose to provide them.
How We Collect Information
We collect personal information through three primary channels. The first is direct collection, which occurs when you provide information to us yourself, for example by completing our contact form, sending us an email, speaking with us by telephone or attending a consultation.
The second is automatic collection, which occurs as you browse our website. Certain technical information is collected automatically through cookies, log files and similar technologies. This helps us understand how visitors use our website and allows us to maintain the security and performance of the platform.
The third is collection from third parties. In some circumstances we may receive information about you from publicly available sources, from our service providers or from partners who refer you to us. Where we receive information from third parties we take reasonable steps to confirm that it was lawfully obtained and shared with us.
Where possible we collect personal information directly from you. You are not required to provide personal information to browse the public areas of our website, but certain features and services are only available if you choose to provide the relevant information.
How We Use Your Information
We use personal information for a range of purposes connected with the operation of our business and the delivery of our services. We use your information to respond to enquiries and to provide the services you have requested from us. This includes preparing proposals, scheduling consultations and communicating with you about the progress of a project.
We use your information to operate and improve our website, to understand how visitors engage with our content and to enhance the user experience. This may involve analysing aggregate usage patterns and diagnosing technical issues.
We use your information to maintain the security of our systems and to protect against fraud, abuse and unauthorised access. Security processing is necessary to safeguard both your information and the integrity of our services.
We use your information to comply with legal obligations, such as those relating to accounting, tax and regulatory reporting. We may also use your information to establish, exercise or defend legal claims where necessary.
With your consent where required, we may use your information to send you information about our services that we believe may be of interest to you. You may opt out of marketing communications at any time by following the instructions in the communication or by contacting us directly.
Legal Bases for Processing
Where applicable data protection law requires a legal basis for processing, we rely on one or more of the following grounds. We rely on the performance of a contract where processing is necessary to provide a service you have requested or to take steps at your request before entering into a contract.
We rely on our legitimate interests where processing is necessary for the operation of our business and does not override your rights and freedoms. Legitimate interests include improving our services, securing our systems, preventing fraud and managing our client relationships.
We rely on consent where you have given us clear permission to process your information for a specific purpose, such as subscribing to marketing communications. You may withdraw consent at any time without affecting the lawfulness of processing carried out before withdrawal.
We rely on legal obligation where processing is required to comply with a law or regulation to which we are subject. This includes obligations relating to tax, accounting and the retention of business records.
Data Security
We take the security of your personal information seriously and implement appropriate technical and organisational measures designed to protect it against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access.
Our safeguards include encryption of data in transit, access controls that restrict personal information to authorised personnel, regular security reviews and the use of reputable hosting providers that maintain industry standard security certifications.
Despite our efforts, no method of transmission over the internet or method of electronic storage is completely secure. While we strive to protect your information, we cannot guarantee its absolute security. We encourage you to take reasonable precautions to protect your own information, such as using strong passwords and keeping your devices secure.
Data Retention
We retain personal information only for as long as is necessary to fulfil the purposes described in this policy, unless a longer retention period is required or permitted by law.
The retention period varies depending on the type of information and the purpose for which it is processed. We consider factors such as the nature and sensitivity of the information, the potential risk of harm from unauthorised use or disclosure, the purposes for which we process it and applicable legal, tax and regulatory requirements.
When personal information is no longer required we will securely delete or anonymise it. In some cases we may retain aggregated or anonymised information that cannot be linked back to you for legitimate business purposes such as analytics and improvement.
International Data Transfers
Gilbury Limited is based in Hong Kong. In the course of operating our business and delivering our services we may transfer personal information to, or store it in, jurisdictions outside your country of residence, including through the use of international service providers.
Where we transfer personal information across borders we take steps to ensure that appropriate safeguards are in place to protect the information and that it receives an adequate level of protection in accordance with applicable law. These safeguards may include standard contractual clauses or other recognised transfer mechanisms.
By using our website or our services you acknowledge that your information may be transferred and processed in jurisdictions that may have data protection laws different from those in your own country.
Your Rights and Choices
Depending on your location, you may have certain rights in relation to your personal information. These rights may include the right to access the personal information we hold about you and to receive a copy of it.
You may have the right to request correction of inaccurate or incomplete personal information, the right to request deletion of your information in certain circumstances and the right to request restriction of processing where conditions are met.
You may have the right to object to processing based on legitimate interests, the right to data portability in respect of information you have provided and the right to withdraw consent where processing is based on consent.
To exercise any of these rights, please contact us using the details in the Contact Information section. We will respond to your request within the timeframes required by applicable law and may ask you to verify your identity before processing the request. You also have the right to lodge a complaint with a relevant supervisory authority if you believe our processing of your information is not lawful.
Privacy for Children
Our website and services are not directed to children under the age of sixteen and we do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without verification of parental consent we will take steps to delete that information as soon as reasonably practicable.
If you are a parent or guardian and you believe your child has provided us with personal information, please contact us using the details below and we will investigate and, where appropriate, remove the information from our records.
Third Party Services and Links
Our website may contain links to third party websites, products and services that are not operated by us. This Privacy Policy does not apply to those third parties and we are not responsible for their privacy practices.
We encourage you to review the privacy policies of any third party websites you visit before providing personal information. The inclusion of a link does not imply our endorsement of the linked site or its privacy practices.
Where we engage third party service providers to process personal information on our behalf we require them to protect the information in accordance with this policy and applicable law, and we do not permit them to use your information for their own purposes.
Data Breach Notification
In the event of a personal data breach, we will assess the risk to your rights and freedoms and take appropriate action. Where required by applicable law we will notify the relevant supervisory authority without undue delay and, where the breach is likely to result in a high risk to you, we will notify you directly.
Our notification will describe the nature of the breach, the categories and approximate number of records concerned, the likely consequences and the measures we have taken or propose to take to address the breach and mitigate its effects. We maintain incident response procedures to ensure breaches are identified, contained and reported promptly.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements or other factors. When we make changes we will update the Last updated date at the top of this page.
Where changes are material we will take reasonable steps to bring them to your attention, such as by posting a notice on our website or contacting you directly. We encourage you to review this policy periodically so that you remain informed about how we protect your information.
Your continued use of the website or our services after any changes to this policy become effective will constitute your acceptance of those changes.
Contact Information
If you have any questions, concerns or requests relating to this Privacy Policy or the way we handle your personal information, please contact us using the details below.
Gilbury Limited
Rm 509 5/F THE CLOUD, 111 TUNG CHAU ST, Tai Kok Tsui, Hong Kong (HK)
Email: service@chongnai.mom
Telephone: +13469664228
We will acknowledge and respond to your enquiry as promptly as reasonably possible and in any event within the timeframes required by applicable law.